Home ›

FAQs

How quickly can I get my translation back?

 

The Economy turnaround time is the time it takes for your project to be entrusted to a single translator, and obviously there is a limit to the number of words that one person can translate each day. For a text with fewer than 3,000 words, the normal turnaround time is two days (excluding Sundays and public holidays), but it is possible to shorten this by a few hours using the Priority option. There is a supplementary charge for this, calculated as a percentage of the normal price for our services.

 

 

Am I guaranteed that all my information will be kept strictly confidential?

 

Yes. All staff working at and with Alphatrad UK is instructed to treat any document or medium entrusted to them as strictly confidential. All of our translators abide by ethical confidentiality rules.

 

 

How do you work out the price of my translation?

 

  • Required language combination.
  • Language technicality.
  • Based on the number of words.
  • Depending upon the format.

 

First and foremost, though, we will always give you an overall price for your translation, project provided, of course, that we are able to count the number of source words in the document you ask us to translate. So you will know exactly how much your project is going to cost before placing your order, thus making it easier for you to manage your translation budget.

 

 

Why should I choose Alphatrad UK as a partner for all my translation needs?

 

With Alphatrad UK you can be sure that all translation work will always be carried out by translators working only into their native language. We firmly believe that only native translators can render all the subtleties and idiomatic turns of phrase which are specific to a particular language or cultural environment.

 

With Alphatrad UK you can be sure that you will always get your translation on time. We are well aware that time is money in business, and so we take great care to ensure that we keep our promises on turnaround times, especially if your translation is urgent.

 

The Priority option helps to match our turnaround times to your own requirements, even with large projects. You will always receive your translation in the same format, laid out in exactly the same way as the original version. Finally, after each order we regularly ask you for your opinion about the quality of our services.

 

 

In what format can I expect to receive my translation?

 

It will be in the same format as the original document, so you will not need to reformat your translation. In order to do this we need you to send us your text as an electronic file so that it is technically possible for the work to be carried out using the requested format.

 

Although there is no additional charge for having your translation delivered as per the original for Word or .txt formats, in some cases you may be asked to pay a supplement, for instance when working with image formats in Photoshop, tables, illustrations, graphics, technical drawings, images, etc.

 

 

What tools do your translators use?

 

Those of our translators who specialise in a particular technical field have their own translation aids: terminology databases they have built up and enhanced over the years and as they have become more experienced, specialised glossaries, technical dictionaries. The Internet also provides them with many very useful resources.

 

 

How can I pay for my translation?

 

  • By online payment via our website, using a Paypal account or credit/debit card. We accept the following cards: Mastercard/Eurocard, Visa/Delta/Electron, Discover, Switch/Maestro and Solo.

 

  • By bank transfer:

    Bank details
    Banco Sabadell, London Branch
    Sabadell House, 120 Pall Mall, LONDON
    SW1Y 5EA
    IBAN: GB94 BSAB 6092 7004 7810 01
    SWIFT: BSABGB2L
    Sort Code: 60-92-70
    Account No.: 04781001
    Account holder: ALPHATRAD INTERNATIONAL

 

  • Business clients can also settle their invoice by cheque, to be sent to: Alphatrad International, Lincoln House, 300 High Holborn, LONDON WC1V 7JH.